Terms & Conditions

Last Updated: 16/06/2026

Welcome to Gram Bangla™.

These Terms & Conditions ("Terms") govern your access to and use of the Gram Bangla™ website, mobile platforms, products, and services.

By accessing, browsing, registering, or placing an order through our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About Gram Bangla™

Gram Bangla™ is an Indian retailer specializing in authentic Bengali groceries, fresh fish, sweets, rice, spices, pickles, seasonal products, and traditional Bengali foods through physical stores and online ordering platforms.

Product availability, pricing, and services may vary based on location, season, supplier availability, and operational requirements.

2. Eligibility

• You are at least 18 years of age or legally capable of entering into binding agreements.
• The information provided by you is accurate and complete.
• You will use the website in accordance with applicable laws and regulations.

3. Account Registration

You are responsible for:

• Maintaining the confidentiality of account credentials.
• Restricting unauthorized access to your account.
• Updating account information when necessary.

Gram Bangla™ reserves the right to suspend or terminate accounts containing inaccurate information or violating these Terms.

4. Product Information

• Product images are for illustration purposes only.
• Packaging may vary from displayed images.
• Product weights and measurements may have minor variations.
• Seasonal and fresh products may differ based on availability.
• Availability may vary by store, city, supplier, and season.

We reserve the right to correct any errors, inaccuracies, or omissions without prior notice.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices may change without notice due to market conditions, supplier pricing, seasonal fluctuations, regulatory requirements, or operational costs.

Applicable taxes and delivery charges may be added during checkout.

6. Orders and Acceptance

Orders are confirmed only after:

• Successful payment authorization (where applicable)
• Product availability verification
• Internal order approval

Gram Bangla™ reserves the right to refuse, cancel, or limit any order at its sole discretion.

7. Payments

We may accept the following payment methods:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)

Payments are processed through secure third-party payment providers. Gram Bangla™ does not store complete payment card information.

8. Delivery

Delivery timelines are estimates and may vary due to weather conditions, traffic, logistics constraints, product availability, festivals, and operational disruptions.

Customers are responsible for ensuring accurate delivery information.

9. Cancellation Policy

Orders may be cancelled subject to operational feasibility and before processing or dispatch.

Fresh fish, perishable foods, customized products, and seasonal items may not be eligible for cancellation once processing has begun.

10. Returns and Refunds

Returns and refunds are governed by our Return, Refund & Cancellation Policy.

Refund approvals remain subject to verification and review.

11. Food Safety and Fresh Products

• Inspect products upon delivery.
• Refrigerate perishable products promptly.
• Follow storage instructions provided on packaging.

Gram Bangla™ is not responsible for quality issues arising from improper storage or handling after delivery.

12. Intellectual Property

All logos, product images, text, graphics, website designs, brand assets, and marketing materials are the property of Gram Bangla™ or its licensors and are protected under applicable intellectual property laws.

Unauthorized reproduction, modification, distribution, or use is prohibited.

13. Prohibited Activities

• Using the website for unlawful purposes.
• Attempting unauthorized access to systems or accounts.
• Uploading malicious software.
• Misrepresenting identity or information.
• Interfering with website operations.

14. Limitation of Liability

To the maximum extent permitted by law, Gram Bangla™ shall not be liable for indirect losses, consequential damages, business interruption, data loss, or delays beyond reasonable control.

Liability shall be limited to the value of the relevant order where applicable.

15. Third-Party Services

The website may contain links or integrations with payment gateways, delivery providers, social media platforms, and analytics services.

Gram Bangla™ is not responsible for third-party services or privacy practices.

16. Privacy

Use of our website is also governed by our Privacy Policy.

17. Force Majeure

Gram Bangla™ shall not be liable for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, floods, epidemics, strikes, transportation disruptions, government restrictions, and power failures.

18. Modification of Terms

We reserve the right to update, revise, or modify these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India.

20. Contact Us

Thank You

Thank you for choosing Gram Bangla™.

We are committed to providing authentic Bengali products, exceptional customer service, and a trusted shopping experience while preserving the rich food traditions and culture of Bengal.