Privacy Policy

Last Updated: 16/06/2026

Introduction

Welcome to Gram Bangla™.

At Gram Bangla™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, place an order, contact us, or use any of our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide our services effectively, we may collect the following information:

How We Use Your Information

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Manage your account
• Communicate order updates
• Improve website functionality
• Personalize your shopping experience
• Prevent fraud and unauthorized activities
• Comply with legal and regulatory requirements
• Send promotional communications (where permitted)

Product Availability and Service Areas

Product availability may vary based on:

• Store Availability
• Service Areas
• Seasonal Factors
• Supplier Availability
• Regulatory Restrictions

Certain fresh fish, sweets, fruits, seasonal products, and specialty Bengali foods may only be available during specific periods or in selected locations.

Payment Security

We do not store complete debit card, credit card, or banking information on our servers.

Payments are processed through secure payment gateways that comply with applicable security standards and industry regulations.

Customers are encouraged to review the privacy policies of payment service providers used during transactions.

Sharing of Information

We may share your information only when necessary with:

• Service Providers
• Delivery Partners
• Payment Processors
• Technology Providers
• Customer Support Platforms
• Analytics Providers

Legal Requirements

We may disclose information when required by:

• Applicable Laws
• Government Authorities
• Court Orders
• Regulatory Agencies

We do not sell, rent, or trade customer personal information to third parties for marketing purposes.

Data Protection and Security

We implement reasonable safeguards to protect customer information from:

• Unauthorized Access
• Loss of Data
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect your information, no online system can guarantee absolute security.

Marketing Communications

We may occasionally send:

• Promotional Offers
• Product Updates
• Festival Specials
• Seasonal Product Announcements
• Service Notifications

You may unsubscribe from marketing communications at any time by following the instructions provided in our communications.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve Website Performance
• Remember User Preferences
• Analyze Website Traffic
• Enhance Customer Experience

Please refer to our Cookie Policy for additional information.

Children's Privacy

Our services are intended for individuals who can legally enter into binding agreements under applicable laws. We do not knowingly collect personal information from children without appropriate parental consent.

Data Retention

We retain information only as long as necessary to:

• Fulfill Orders
• Maintain Business Records
• Comply with Legal Obligations
• Resolve Disputes
• Enforce Agreements

Once information is no longer required, it may be securely deleted or anonymized.

Your Rights

• Access Personal Information
• Request Corrections
• Update Account Information
• Request Deletion of Information
• Withdraw Consent (where applicable)
• Opt-Out of Marketing Communications

Requests may be submitted through our customer support channels.

Third-Party Links

Our website may contain links to external websites operated by third parties.

Gram Bangla™ is not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business operations, legal requirements, technology updates, or customer service improvements.

Updated versions will be published on this page with the revised effective date.

Contact Us

Our Commitment to Privacy

At Gram Bangla™, trust is the foundation of every customer relationship.

We are committed to protecting your privacy, maintaining transparency, and ensuring that your personal information is handled responsibly and securely while delivering authentic Bengali products and services across India.