Cancellation, Return & Refund Policy

           

Overview

At Gram Bangla™, we strive to provide authentic Bengali groceries, fresh fish, sweets, rice, spices, pickles, seasonal products, and traditional Bengali foods of the highest quality.

Due to the nature of food products and perishables, our Cancellation, Return & Refund Policy has been designed to balance customer satisfaction, food safety, and operational requirements.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Cancellation Policy

Cancellation Before Order Processing

Customers may request cancellation of an order before it has been processed, packed, or dispatched.

• A full refund will be issued for prepaid orders.
• No cancellation charges will apply unless specifically stated during a promotional campaign.

Cancellation After Order Processing

Once an order has been processed, packed, or handed over for delivery, cancellation may not be possible.

This is particularly applicable for:

• Fresh Fish
• Fresh Seafood
• Sweets
• Seasonal Produce
• Perishable Food Items
• Customized or Special Orders

Gram Bangla™ reserves the right to decline cancellation requests after order processing has begun.

Cancellation by Gram Bangla™

In rare situations, we may cancel an order due to:

• Product Unavailability
• Pricing Errors
• Technical Issues
• Payment Verification Failure
• Delivery Constraints
• Regulatory Restrictions

In such cases, eligible prepaid amounts will be refunded.

2. Return Policy

Eligible Returns

Customers may request a return if:

• Incorrect product was delivered.
• Product arrived damaged.
• Product packaging was significantly compromised.
• Product was spoiled upon delivery.
• Product received is substantially different from what was ordered.

Return requests must be submitted within 24 hours of delivery. Supporting photographs may be required to validate the claim.

Non-Returnable Products

For food safety and hygiene reasons, the following products are generally not eligible for return:

• Fresh Fish
• Fresh Seafood
• Fresh Meat Products
• Opened Food Packages
• Perishable Products
• Refrigerated Products
• Frozen Products
• Products consumed partially or fully
• Customized or Special Orders

Exceptions may be considered only if a verified quality issue exists at the time of delivery.

3. Refund Policy

Eligible Refund Situations

• Order is cancelled before processing.
• Product is unavailable after order confirmation.
• Wrong item was delivered.
• Product arrived damaged.
• Product quality issue is verified.
• Delivery could not be completed due to reasons attributable to Gram Bangla™.

All refund requests are subject to review and verification.

Refund Method

Approved refunds will generally be processed through the original payment method used during purchase.

Where applicable, refunds may be processed through:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallet Payment
• Store Credit (where offered)

Refund Processing Time

Once approved, refunds are typically processed within 5–10 Business Days.

Actual credit timelines may vary depending on banking partners, payment providers, and financial institutions.

Gram Bangla™ is not responsible for delays caused by external payment processors.

4. Fresh Fish & Perishable Products

Fresh fish and other perishable products are sourced, cleaned, packed, and delivered with care.

• Returns are generally not accepted after successful delivery.
• Customers should inspect products immediately upon receipt.
• Any concerns must be reported within 24 hours of delivery.
• Supporting photographs and order details may be requested.

Claims submitted after the reporting period may not be eligible for review.

5. Damaged or Incorrect Orders

If you receive:

• Damaged Products
• Missing Products
• Incorrect Products
• Spoiled Products

Please contact customer support within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order Number
• Product Details
• Description of the Issue
• Clear Photographs

6. Failed Deliveries

Refunds may not be issued if:

• Incorrect delivery address was provided.
• Customer was unavailable during delivery.
• Delivery attempts were unsuccessful due to customer-related reasons.

Perishable products may not qualify for refunds if delivery could not be completed because of customer unavailability.

7. Promotional and Discounted Products

Products purchased during promotional campaigns, clearance sales, limited-time offers, or festival discounts may be subject to specific return and refund conditions.

Such conditions will be communicated during the promotion.

8. Fraud Prevention

• Investigate refund claims.
• Reject fraudulent requests.
• Limit refund eligibility for repeated abuse of refund policies.

Any misuse of this policy may result in suspension of customer accounts or refusal of future orders.

9. Changes to This Policy

Gram Bangla™ may update this Cancellation, Return & Refund Policy periodically.

Any updates will be published on this page with the revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

Our Commitment

Customer trust is fundamental to everything we do.

While food safety regulations limit the returnability of many products, we remain committed to resolving genuine concerns fairly, promptly, and transparently.

Our goal is to provide every customer with authentic Bengali products, reliable service, and a shopping experience built on quality, trust, and care.