Shipping & Delivery Policy

Last Updated: 16/06/2026

Overview

At Gram Bangla™, we are committed to delivering authentic Bengali groceries, fresh fish, sweets, rice, spices, pickles, seasonal products, and traditional Bengali foods safely and efficiently.

This Shipping & Delivery Policy outlines our shipping practices, delivery timelines, customer responsibilities, and important information regarding order fulfillment.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Delivery Coverage

Gram Bangla™ delivers products through its own delivery network and authorized logistics partners.

Delivery availability may vary based on:

• Serviceable Areas
• Store Availability
• Product Category
• Seasonal Demand
• Weather Conditions
• Regulatory Restrictions

Certain products may only be available for delivery within selected service areas.

2. Product Availability

Product availability is subject to:

• Store Inventory
• Seasonal Availability
• Supplier Availability
• Fresh Stock Availability
• Regional Restrictions

Fresh fish, seasonal fruits, traditional sweets, and specialty Bengali products may not always be available in all locations.

If an ordered product becomes unavailable after an order is placed, customers may be offered:

• A suitable replacement
• Partial order fulfillment
• Refund for unavailable items

3. Order Processing

Orders are processed after:

• Successful order placement
• Payment confirmation (where applicable)
• Product availability verification

Orders are generally processed during regular business hours.

Orders placed during weekends, public holidays, festivals, or peak demand periods may require additional processing time.

4. Delivery Timelines

Estimated delivery timelines vary depending on product type and delivery location.

Delivery timelines are estimates only and may vary.

5. Fresh Fish & Perishable Deliveries

Fresh fish and other perishable products require specialized handling.

• Available only in selected service areas.
• May have restricted delivery slots.
• Require customer availability during delivery.
• Require immediate refrigeration after receipt.

Customers are encouraged to inspect fresh products at the time of delivery.

6. Delivery Charges

Shipping charges may vary based on:

• Delivery Location
• Order Value
• Product Category
• Weight and Volume
• Promotional Offers

Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.

Gram Bangla™ may offer free delivery promotions from time to time, subject to applicable terms.

7. Delivery Attempts

Our delivery partners may make one or more delivery attempts based on operational feasibility.

If a customer is unavailable:

• Delivery may be rescheduled where possible.
• Additional delivery charges may apply.
• Certain perishable products may not qualify for repeated delivery attempts.

Failure to accept delivery may result in order cancellation without eligibility for a full refund on perishable items.

8. Customer Responsibilities

• Providing accurate delivery details.
• Providing a valid contact number.
• Ensuring availability during delivery windows.
• Inspecting products upon receipt.
• Reporting delivery issues promptly.

Incorrect addresses or unreachable contact information may cause delays or cancellation.

9. Delays Beyond Our Control

While we strive for timely delivery, delays may occur due to:

• Extreme Weather Conditions
• Natural Disasters
• Traffic Restrictions
• Government Orders
• Strikes
• Supply Chain Disruptions
• High Seasonal Demand
• Public Holidays

Gram Bangla™ shall not be liable for delays caused by circumstances beyond reasonable control.

10. Damaged or Missing Deliveries

If your order arrives damaged, incomplete, incorrect, or spoiled (where applicable), please contact our customer support team within 24 hours of delivery.

Supporting photographs may be requested to facilitate resolution.

All claims are reviewed on a case-by-case basis.

11. Delivery Refusal

• The package appears severely damaged.
• Incorrect products have been delivered.

Please notify our support team immediately if delivery is refused.

12. Order Tracking

Where available, customers may receive:

• Order Confirmation
• Processing Updates
• Dispatch Notifications
• Delivery Status Updates

Notifications may be sent through email, SMS, WhatsApp, or other available communication channels.

13. International Shipping

At present, Gram Bangla™ primarily serves customers within India and selected cities.

International shipping availability, if introduced, will be governed by separate terms and applicable regulations.

14. Changes to This Policy

Gram Bangla™ reserves the right to update or modify this Shipping & Delivery Policy at any time.

Revised versions will be published on this page with the updated effective date.

15. Contact Us

Our Commitment

At Gram Bangla™, we understand that food is more than just a product—it is part of family traditions and everyday life.

We are committed to delivering authentic Bengali groceries, fresh fish, sweets, spices, rice, pickles, and traditional foods with care, reliability, and the quality our customers expect.